REFUND POLICY

At Luvora Home we want you to love your home décor as much as we do. If for any reason you are not completely satisfied with your purchase, we are happy to help make things right. Most items may be returned within 30 days of purchase for a refund or exchange, as long as they are unused, in their original packaging, and accompanied by a receipt or proof of purchase. Please note that custom or personalized items, clearance or final-sale items, gift cards, and opened bedding, candles, or textiles cannot be returned for hygiene and safety reasons.

Once we receive and inspect your returned item, we will notify you by email or phone. If your return is approved, a refund will be issued to your original payment method within 5 to 10 business days. Shipping fees are non-refundable unless the item arrived damaged or defective.

If you wish to exchange an item for a different color, size, or style, you may do so within 30 days of purchase, subject to product availability. For defective or damaged items, we will cover all shipping costs and ensure a replacement or refund is processed quickly.

We ask that you inspect your order as soon as it arrives. If you receive an item that is defective, damaged, or incorrect, please contact us within seven days at [your email or phone number] and include photos of the issue so we can arrange a replacement or refund.

For online orders, customers are responsible for the cost of return shipping unless the item is defective or incorrect. We recommend using a trackable shipping method to ensure safe delivery of your return.

If you prefer, you can return your item in person at any of our store locations. Simply bring the item along with your receipt, and our team will be happy to assist you.